Your package will be sent with GLS. The arrival time may vary depending on your country. Please contact us for any questions regarding your shipping.
Every shipment will be given a tracking-number provided to you by e-mail
Please note that import duties, taxes and charges are not included in the price or shipping charges. These charges are the buyer’s responsibility.
Free shipping | 1-3 working days
49 DKK (≈ 6,6 €) | 2-5 working days
99 DKK (≈ 13,3 €) | 3-6 working days
149 DKK (≈ 20 €) | 3-7 working days
If you change your mind about your purchase, you must send your order to us without any unnecessary delays. We expect you to return the items as soon as possible after you have given the cancellation notice and no later than 14 days after you have changed your mind.
Just mark the items you are returning on the return form that came with your order confirmation (or you can find it here), pack your items in the box, and send back your items. Make sure to cover up or remove the original delivery barcode on the box.
If you are a danish costumer, you can use the return label that was sent to you along with your order. If you’re missing a return label for your item, just get in touch with us and we’ll quickly take care of getting one to you.
As a non-danish costumer with Nature.dk, you are responsible for returning your items and will pay for this yourself.
Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.
When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. So keep the receipt from the courier and if applicable the track and trace number.
You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because:
- You have actually used the items
- The items were damaged while you were responsible for them
- You handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
- You have not followed the restrictions of the cancellation right in terms of seals, product type etc.
When we receive the items, we will check them and you will be refunded the amount you paid us upon purchase. The amount is always transferred to the same payment method used for the purchase. If, for example, you paid by card, the purchase amount is reversed to the payment card you used for the purchase.